About the role

Manage relationships with a portfolio of client accounts to ensure maximum use of the services and delivery in line with the contract. Day to day client management of existing business.

Key Responsibilities

To identify business development opportunities within an existing client base and to maximise sales revenue by implementing effective strategies to maintain and grow existing business.

• Grow revenue from existing clients – look for new spenders within existing clients.
• Expand business through identification, planning and winning of new contact relationships to grow the client.
• Cross and upselling.
• Manage an on-going pipeline of revenue and activity.
• Assist with any RFP/Tender/Proposal.
• Be knowledgeable about revenue and profitability and report accordingly.
• Build and maintain relationships with clients to understand their needs, culture and decision-making process.
• Prepare for and attend QBR or other major client meeting.
• Develop, agree, and maintain an account plan for each client to achieve sales strategy and targets including marketing campaigns and activity.
• Manage the sales pipeline to ensure you achieve annual sales targets.
• Proactively develop sales skills and market/business knowledge, apply best practice techniques and tools to maximise your performance.
• Achieve budgets, targets, activity levels, as agreed with Head of Sales.
• Responsible for developing effective relationships with internal departments to meet client needs.
• Complete and provide appropriate, timely management reports as required.
• Create and maintain all required CRM records.
• Develop extensive knowledge of client procurement process, including who the decision-makers are, and develop effective interventions to provide solutions to issues that clients are facing in their localization process.
• Understand external business environment, including key competitors, developments in technology, economic/political/social drivers.

Requirements

Educational Background: Minimum Bachelor’s Degree from a 3-year college or university.

Professional Experience: Minimum 2 years of full-time experience in client management and/or business relationship development, preferably in a multicultural international setup.

Job Specific & Knowledge:

• Working knowledge of our full service and technology offering
• Negotiation skills
• Competent written / verbal communication and interpersonal skills
• Build effective relationships
• Effective presentation skills
• Account mapping, planning and management
• Understanding our competitors / USP’s / commercial awareness
• Industry specific experience
• AI-powered selling
• Consultative sales approach

IT Proficiency in the use of :

• MS Office (Word, Excel, Outlook, Power Point)
• Sales tools: Salesforce, Salesloft Linkedin Sales Navigator,
• Social media/digital marketing platforms.
• Understanding of CMS’s, e-commerce platforms, BI tools, and localization tools (CAT tools, TMS)

Languages:

• High Level of Dutch
• High Level of English

Competencies